Remote Insurance Operations Analyst

Naukri Mitra; United States; Remote; USD 80,000 - 98,000; Full time

Job summary

Naukri Mitra is seeking a Remote Insurance Operations Analyst to reimagine workflows and deliver smarter, faster service to clients globally. This full-time, fully remote role offers an annual salary of $89,409 and opportunities to influence operational excellence through data-driven decisions.

Responsibilities include improving processes, building KPI dashboards with Power BI/Tableau, and ensuring compliance across jurisdictions.

Qualifications

• Bachelor's degree in Insurance, Finance, or related field.
• At least 3 years of experience in insurance operations, analysis, or process optimization.
• Proven understanding of U.S. insurance regulations and interstate requirements.

Responsibilities

• Improve insurance processes by reassessing policy servicing and claims workflows to uncover redundancies.
• Collaborate with cross-functional stakeholders to redesign operations for productivity and accuracy.
• Conduct regular efficiency audits and quality assessments to support continuous improvement.
• Produce dashboards/reports tracking operational KPIs and trends.
• Translate complex datasets into actionable insights for strategic direction.
• Recommend adjustments based on SLA performance, turnaround times, and compliance metrics.
• Maintain awareness of current insurance regulations across jurisdictions and ensure compliance.

Skills

Analytical thinking

Communication skills

Excel modeling

Remote work tools

Education

Bachelor's degree in Insurance or Finance

Tools

Guidewire

Duck Creek

Power BI

Tableau

Jira

Monday.com

Job description

Remote Insurance Operations Analyst

About the Role

Take the next big step in your remote career as a Remote Insurance Operations Analyst, where your strategic thinking and data fluency will fuel operational excellence. In this role, you'll reimagine insurance workflows and bring smarter, faster service to clients across the globe. This full-time, fully remote opportunity offers an annual salary of $89,409 and the chance to work with a pioneering insurance organization at the forefront of digital transformation. Success here means thinking ahead, adapting quickly, and solving complex challenges precisely.

Key Responsibilities

Improving Insurance Processes

• Reassess existing policy servicing and claims handling workflows to uncover redundancies and inefficiencies.
• Work closely with cross-functional stakeholders to redesign operations that enhance productivity and accuracy.
• Conduct regular efficiency audits and quality assessments to support ongoing improvement.

Performance Metrics and Insight Generation

Driving Data-Based Decisions

• Produce dynamic dashboards and reports that track operational KPIs and trends.
• Translate complex datasets into actionable insights that inform strategic direction.
• Recommend tactical adjustments based on analysis of SLA performance, turnaround times, and compliance metrics.

Compliance and Regulatory Integrity

Ensuring Industry Alignment

• Maintain awareness of current insurance regulations across jurisdictions and ensure compliance at all levels.
• Draft and update internal documentation to reflect changing policies and audit requirements.
• Serve as a compliance liaison for internal operations and external audits.

Work Environment

Fully Remote Infrastructure

Operate in a supportive digital workplace, using real-time tools to stay connected and engaged. Benefit from flexibility and independence while contributing to high-impact projects.

Team Dynamics and Culture

Join a culture rooted in transparency, collaboration, and continuous improvement. Participate in team standups, virtual brainstorming, and peer mentoring.

Growth-Driven Mindset

Contribute ideas, lead initiatives, and experiment with new tools—your innovation matters here.

Tools and Technology Platforms That Power Performance

Use cutting-edge systems such as Guidewire and Duck Creek for core insurance operations.

Collaborate via cloud-based platforms like Jira and Monday.com.

Generate insights with Power BI, Tableau, and similar analytics tools.

Stay synced with Slack, Teams, and other communication software.

Automation and Predictive Insights

• Implement workflow automation to enhance service speed and reduce manual tasks.
• Apply predictive modeling to flag claims or service delays proactively.
• Incorporate AI into document review and customer data processing.

Qualifications

Education and Experience

• Bachelor's degree in Insurance, Finance, or a related field.
• At least 3 years of experience in insurance operations, analysis, or process optimization.
• Proven understanding of U.S. insurance regulations and interstate requirements.

Core Strengths

• Adept at problem-solving using structured thinking and analytical rigor.
• Strong verbal and written communication skills across digital platforms.
• Experienced in Excel modeling, forecasting, and dashboard creation.
• Skilled in remote systems for workflow management and reporting.

Ideal Personal Traits

• Proactive and self-guided with strong time management capabilities.
• Resilient in ambiguous situations and responsive to change.
• Committed to evolving your skills and staying ahead of industry changes.

Professional Development Advancement Potential

This role sets the foundation for senior operations, compliance, or data leadership tracks. Receive mentorship and targeted coaching to accelerate your career.

Learning Resources

Participate in paid certification programs, internal skill-building sessions, and project rotations. Tackle business-critical initiatives that strengthen your portfolio.

Leadership Trajectory

Stand out, and you’ll be invited to lead special projects and mentor peers within months.

Role Impact

Ensure that operational processes not only meet standards but exceed expectations. Drive trust, transparency, and responsiveness in every interaction.

Industry Innovation

Help shape how a digital-first insurance firm sets new standards for remote excellence. Be a part of a team that transforms insights into action.

Building a Global Workforce

Applications are open to professionals from the United States, Canada, United Kingdom, European Union, Australia, India, and many other international regions.