Remote Insurance Operations: Customer Experience & Claims

Pinnacol Assurance; Denver (CO); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Colorado is preparing to hire future team members for a variety of roles in customer experience, claims, and underwriting. Responsibilities include providing exceptional service, managing claims processes, and collaborating with policyholders and agents to ensure quality support. Spanish-speaking candidates are especially encouraged to apply. Embrace a caring culture focused on worker's compensation protection and community support.

Qualifications

• Experience in customer service or related fields.
• Ability to explain workers' compensation guidelines clearly.
• Experience managing administrative tasks like emails and phone calls.

Responsibilities

• Provide best in class customer experience.
• Manage claims process including investigation and communication.
• Promote retention and business objectives through underwriting practices.

Skills

Problem-solving skills

Multitasking

Customer service

Bilingual (Spanish)

Job description

A leading insurance provider in Colorado is preparing to hire future team members for a variety of roles in customer experience, claims, and underwriting. Responsibilities include providing exceptional service, managing claims processes, and collaborating with policyholders and agents to ensure quality support. Spanish-speaking candidates are especially encouraged to apply. Embrace a caring culture focused on worker's compensation protection and community support.