Remote Insurance Customer Service Representative (Unlicensed)

Lensa; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the BPO sector is hiring Remote Insurance Customer Service Representatives. This role involves assisting customers with their insurance needs, providing top-tier service, and offers opportunities for career advancement. Ideal candidates are energetic and customer-focused, with excellent communication skills. Competitive pay and benefits are provided, including health insurance and paid time off.

Benefits

Paid Time Off

Health benefits

Retirement savings options

Paid training

Incentives & rewards

Qualifications

• Must be 18+ years old.
• 1+ year in customer service preferred.

Responsibilities

• Interact with customers to resolve issues and sell products/services.
• Document and process customer orders accurately.
• Maintain confidentiality of personal information.

Skills

Communication

Problem Solving

Customer-oriented

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Remote Insurance Customer Service Representative (Unlicensed)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full lifecycle customer service, assist customers in understanding their coverages, and help find the best solutions to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training to support your success. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role involves interacting with hundreds of customers weekly across the country to resolve support issues, sell products/services, and ensure a top-tier customer experience. You should be confident, fully engaged, and bring a positive, enthusiastic attitude to work daily.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge base and training to answer questions accurately and sell appropriate products/services
• Listen, understand customer needs, and resolve issues
• Research systems for missing information; coordinate with departments as needed
• Use systems and technology for account management tasks
• Document and process customer orders accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of personal information
• Escalate issues to appropriate staff when necessary
• Attend meetings and training to stay updated
• Adhere to attendance and schedule requirements

Candidate Qualifications

We encourage positive, driven, and confident applicants to apply, as training will support your success. Ideal candidates are energetic, motivated, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Ability to troubleshoot and resolve issues
• Conflict resolution and problem-solving skills
• Customer-oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team and customer focus
• Adaptability to fast-paced, changing environments
• Interpersonal skills and relationship-building abilities

Preferred (Not Required)

• 1+ year in customer service, tech support, sales, or admin support in a contact center
• Experience with state or federal work

Compensation Details

We value your contributions with competitive pay and benefits, including:

• Paid Time Off and holidays
• Incentives & rewards (cash bonuses, prizes, vacations, and more)
• Health benefits (medical, dental, vision)
• Retirement savings options
• Disability and life insurance
• Career growth opportunities
• Paid training
• Engaging, team-oriented culture
• Casual dress code

Our benefits are tailored to fit diverse needs across locations. If you're ready to grow with us, apply today!

Physical Requirements

This role is largely sedentary, involving sitting/standing for long periods, using a computer and phone headset. Occasional movement and lifting up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country
• Willing to submit to background/security checks and drug screening

Reasonable Accommodation

We provide accommodations under the ADA; contact HR if needed.

Equal Opportunity Employer

We embrace diversity and do not discriminate based on any protected characteristic. We consider qualified applicants with criminal histories in accordance with laws.

About MCI

MCI provides industry-leading solutions in BPO, IT, and more, supporting clients globally. Recognized for rapid growth, MCI employs over 10,000 professionals across multiple locations, offering innovative services to enhance customer experiences.

This overview is not exhaustive; duties may vary. Employment is at-will, and descriptions may change. ID2025-46121, Updated 3/31/2025.