Remote Insurance Customer Service Representative (Unlicensed)

Lensa; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading BPO company is seeking a Remote Insurance Customer Service Representative. In this role, you will assist customers with their insurance needs, ensuring a top-tier experience. Ideal candidates are positive, motivated, and enjoy helping others. Comprehensive training is provided, with opportunities for career advancement.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Disability and Life Insurance

Career Growth Opportunities

Paid Training

Fun Work Environment

Casual Dress Code

Qualifications

• Must be 18+ years old.
• 1+ year experience in customer service preferred.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Resolve support issues and sell new products and services.
• Document and process customer orders accurately.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Customer Service Orientation

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Remote Insurance Customer Service Representative (Unlicensed)

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted industry partner.

We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverages, help them select the right products and services, and find the best solutions to meet their personal financial needs.

This is an excellent opportunity to start your career, with industry-leading training to support your success. We offer many advancement opportunities, including roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role involves interacting with hundreds of customers weekly across the country to resolve support issues, sell new products and services, and ensure a top-tier customer experience. You should be a confident, fully engaged team player dedicated to bringing a positive, enthusiastic outlook to work each day.

Key Responsibilities

• Handle inbound and outbound contacts courteously, promptly, and professionally
• Use knowledge base and training to accurately answer questions and sell appropriate products/services
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information; coordinate with other departments as needed
• Utilize systems and technology for account management tasks
• Accurately document and process customer orders
• Follow all scripts, policies, and procedures
• Maintain confidentiality of personal and sensitive information
• Escalate customer issues to appropriate staff or management
• Attend meetings and training sessions to stay updated on program changes
• Adhere to attendance and schedule requirements

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide comprehensive training, so positive, driven, and confident applicants are encouraged to apply. Success in this role depends on building relationships and applying training knowledge effectively. Ideal candidates are motivated, energetic, and dedicated.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent organizational and communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on issues
• Aptitude for conflict resolution and problem-solving
• Customer service-oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills

Preferred (Not Required)

• 1+ year experience in customer service, tech support, inside sales, or administrative roles in a contact center
• Experience with state or federal work

Compensation and Benefits

We value your contribution with competitive pay and benefits, including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, a fun work environment, and casual dress code. Compensation varies based on experience and location.

If you're ready to join a company that recognizes your efforts and supports your growth, apply today!

Physical Requirements

This role is primarily sedentary, involving sitting/standing for long periods while using a computer and headset. Occasional movement and physical exertion up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country
• Willing to undergo background/security checks and drug screening

Equal Opportunity Statement

We embrace diversity and are committed to providing a work environment free from discrimination and harassment, in accordance with applicable laws. We consider qualified applicants with criminal histories in a manner consistent with legal requirements.

About MCI

MCI provides industry-leading solutions in BPO, staff augmentation, contact center services, and IT. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond, employing over 10,000 talented individuals. Our mission is to deliver exceptional customer experiences through innovative, digitalized solutions.

This job description is a general overview and not an all-inclusive list of duties. The employer reserves the right to revise this description at any time. Employment is at-will.