Remote Inside Sales Support — Utilities

ABB Inc.; Iowa (LA); On-site; USD 59,000 - 94,000; Full time

Job summary

ABB is seeking an Inside Sales support professional based in the United States to manage daily customer activities including order entry, tracking, and order management with local units and ABB groups.

Reporting to Inside Sales Director, the role will expand to support agent accounts and bid proposals, with occasional travel for on-site customer locations. A Bachelor's degree and at least 3 years in technical customer support are required.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Customer support

Contract coordination

Multitasking

Communication

B2B experience

Education

Bachelor's Degree in engineering, business or related field

Job description

ABB is seeking an Inside Sales support professional based in the United States to manage daily customer activities including order entry, tracking, and order management with local units and ABB groups.

Reporting to Inside Sales Director, the role will expand to support agent accounts and bid proposals, with occasional travel for on-site customer locations. A Bachelor's degree and at least 3 years in technical customer support are required.