Remote InfoSec Incident Response Manager

NTT America, Inc.; United States; Remote; USD 66,000 - 99,000; Full time

Job summary

NTT DATA is seeking an Information Security Incident Response Manager for a remote role based in MX-MEX, Mexico. You will lead incident response, coordinate with global cybersecurity teams, and ensure timely triage and resolution of security events across IT infrastructure.

The role demands strong knowledge of endpoint protection, EDR, SIEM, and incident handling, along with excellent communication to technical and non-technical stakeholders.

Qualifications

• Advanced experience in a Technology Information Security Industry.
• Advanced experience or knowledge of SIEM and IPS technologies.
• Advanced experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors.

Responsibilities

• Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated.
• Performs access management activities according to the policy.
• Implements and discusses security service audit schedules, review access authorization and perform the required access controls and testing to identify security weaknesses.
• Interacts with a global team of Cyber Security Analysts and specialists.
• Manages 2nd level triaging of security alerts, events, and notifications.
• Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders.
• Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified.
• Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
• Maintains an understanding of current and emerging threats, vulnerabilities, and trends.

Skills

Endpoint protection

EDR software

Risk management

Security incident handling

Stakeholder communication

Critical thinking

Education

Bachelor's degree in IT or CS

GSEC or equivalent

GCIA or equivalent

GCIH or equivalent

Tools

Wireshark

tcpdump

SIEM

IPS

Job description

NTT DATA is seeking an Information Security Incident Response Manager for a remote role based in MX-MEX, Mexico. You will lead incident response, coordinate with global cybersecurity teams, and ensure timely triage and resolution of security events across IT infrastructure.

The role demands strong knowledge of endpoint protection, EDR, SIEM, and incident handling, along with excellent communication to technical and non-technical stakeholders.