Remote Indirect Tax Customer Success Manager

Reuters Agency; San Francisco (CA); On-site; USD 93,100 - 172,900; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days off

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Refinitiv is hiring a Customer Success Manager to empower customers and drive success. You will partner with clients to define their goals, ensuring maximum value from their investment by leveraging technology tools.

The ideal candidate will have over 8 years of experience, including indirect tax knowledge and strong SaaS skills, and is expected to collaborate across teams to enhance customer outcomes.

Qualifications

• 8+ years of professional experience.
• Minimum 3 years in customer success.
• Experience with SaaS and ERP applications.

Responsibilities

• Develop best practices and Customer Success Plans.
• Monitor customer health and track usage data.
• Identify commercial growth opportunities.

Skills

Customer relationship management

Conflict resolution

SaaS implementations

Indirect Tax experience

Salesforce

Cloud software solutions

Education

Bachelor's degree

Master's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Refinitiv is hiring a Customer Success Manager to empower customers and drive success. You will partner with clients to define their goals, ensuring maximum value from their investment by leveraging technology tools.

The ideal candidate will have over 8 years of experience, including indirect tax knowledge and strong SaaS skills, and is expected to collaborate across teams to enhance customer outcomes.