Remote Incident Response Analyst I

Flexential Corp.; Vancouver (WA); Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Telehealth

401(k)

Health Savings Accounts (HSA) and Flex

Life and AD&D

Short Term and Long-Term disability

Flex Paid Time Off (PTO)

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential Corp. is seeking an Incident Response Analyst I to perform initial analysis and classification of customer cases, guiding troubleshooting and escalation as needed. You will document resolutions, provide proactive updates, and collaborate with Level 2 support to resolve incidents in a fast-paced environment.

The role emphasizes strong technical analysis, clear communication, and ownership, with remote work potential and a structured training period to ensure success.

Qualifications

• Experience diagnosing and resolving technical issues across server and network environments.
• Strong written and verbal communication and documentation skills.
• Ability to work in a fast-paced, high-urgency setting.

Responsibilities

• Provide initial analysis and triage for customer cases and alerts.
• Document resolutions and provide proactive status updates.
• Collaborate with Level 2 support and vendors to resolve incidents.
• Follow ITIL-aligned processes and maintain accurate records.

Skills

Troubleshooting

Communication

Organization

Time management

Critical thinking

Customer service

Education

Associate degree in Computer Science, Information Technology, System Administration, or related field

Tools

CMD

SSH

GIT

PowerShell

Job description

Flexential Corp. is seeking an Incident Response Analyst I to perform initial analysis and classification of customer cases, guiding troubleshooting and escalation as needed. You will document resolutions, provide proactive updates, and collaborate with Level 2 support to resolve incidents in a fast-paced environment.

The role emphasizes strong technical analysis, clear communication, and ownership, with remote work potential and a structured training period to ensure success.