Remote Inbound Support Specialist

Humana

Pennsylvania

On-site

USD 39,000 - 49,000

Full time

9 days ago

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Job summary

Humana is seeking an Inbound Contacts Representative 2 to support our Dental and Go365 teams remotely. You will be the first human connection for members, handling 40+ inbound calls daily, answering benefit questions, and guiding them through next steps to ensure they feel informed and supported.

Training starts October 2026 with six weeks of 8:30 AM–5:00 PM ET, Monday–Friday. After training, you will work an 8-hour shift between 8:00 AM and 9:00 PM ET, Monday–Friday, with occasional travel to

Qualifications

2+ years of customer service experience.
Must reside in the Central or Eastern Time Zone.
Experience documenting customer issues in detail.
Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
Experience interpreting and responding to customer requests.
Experience excelling within performance-focused settings.

Responsibilities

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
Address multiple members and provider needs, including benefit questions, service issues, and general inquiries.
Escalate unresolved and pending customer grievances.
Document all interactions, actions taken, and outcomes in internal systems.
Resolve routine to moderately complex issues by following established guidelines and workflows.
Identify issues requiring escalation and ensure handoff to the appropriate teams.
Meet quality, productivity, and customer experience expectations.