Remote Inbound Support Specialist

Humana

Missouri

On-site

USD 39,000 - 49,000

Full time

9 days ago

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Job summary

Humana is seeking an Inbound Contacts Representative 2 to join the Dental and Go365 teams in a remote role. You will be the first point of contact for members and providers, answering benefit questions, guiding them through next steps, and documenting interactions in internal systems.

The role requires 2+ years in customer service, ability to manage multiple systems, and a focus on quality and timely problem resolution.

Qualifications

2+ years of customer service experience
Must reside in the Central or Eastern Time Zone
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling within performance-focused settings

Responsibilities

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document all interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues by following established guidelines and workflows
Identify issues requiring escalation and ensure handoff to the appropriate teams
Meet quality, productivity, and customer experience expectations