Remote Inbound Support Specialist

Humana; Connecticut; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

Humana is seeking an Inbound Contacts Representative 2 to join the Dental and Go365 teams. This remote role involves handling high-volume inbound calls and guiding members and providers through benefits, issues, and next steps.

Training starts October 2026 with six weeks of 8:30 AM to 5:00 PM ET; post-training, shifts run 8:00 AM to 9:00 PM ET, 40 hours per week. Aiming for dependable attendance, you’ll contribute to a supportive member experience from home.

Qualifications

• 2+ years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.
• Associate or Bachelor's Degree preferred.
• Previous inbound call center experience.
• Healthcare or insurance industry experience.
• Fluency in Spanish (preferred).

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple members and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Skills

Customer service

Remote work

Documentation

Escalation

Communication

English proficiency

Spanish (preferred)

Education

Associate or Bachelor's Degree

Job description

Humana is seeking an Inbound Contacts Representative 2 to join the Dental and Go365 teams. This remote role involves handling high-volume inbound calls and guiding members and providers through benefits, issues, and next steps.

Training starts October 2026 with six weeks of 8:30 AM to 5:00 PM ET; post-training, shifts run 8:00 AM to 9:00 PM ET, 40 hours per week. Aiming for dependable attendance, you’ll contribute to a supportive member experience from home.