Remote Inbound Sales Representative

MCI; Marine Corps Base Camp Lejeune (NC); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a leading Business Process Outsourcing company as a Remote Inbound Sales Representative. In this dynamic role, you will engage with customers to resolve issues and upsell products, all while receiving top-notch training to ensure your success. This innovative firm values your contributions, offering competitive compensation and a supportive work environment. If you're motivated, energetic, and eager to grow, this opportunity is perfect for you. Become part of a team that prioritizes customer satisfaction and fosters a culture of excellence and collaboration.

Benefits

PTO

Incentives

Health Benefits

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational and communication skills required.
• Customer service orientation is essential.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize knowledge to answer customer questions and sell products.
• Document and process customer orders accurately.

Skills

Organizational Skills

Communication Skills

Customer Service Orientation

Problem-Solving Skills

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

What does someone in this role actually do?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Are you a good fit for this position?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Additional Requirements

• Must be authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Willing to submit to drug screening. Job offers are contingent on drug screening results.

Work Environment

This job operates in a professional office environment. Employees will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. Occasional movement about the office may be required to accomplish tasks, including reaching, lifting objects up to 40 pounds, and operating office equipment.

Why Join MCI?

At MCI, we value your contributions and offer competitive compensation and benefits, including PTO, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, a fun work environment, and a casual dress code.

If you're ready to join a company that recognizes your efforts and supports your growth, apply today!

We are committed to diversity and an equal-opportunity workplace, free from discrimination and harassment, and provide reasonable accommodations for employees with disabilities.