Remote Inbound Sales Representative

MCI; Fort Campbell (TN); Remote; USD 28,000 - 40,000; Full time

Job summary

A leading company in the Business Process Outsourcing (BPO) sector is seeking customer service representatives. This role involves managing customer inquiries and providing high-quality service in a team-oriented environment. Ideal candidates will have strong communication skills and a commitment to excellence. Comprehensive benefits and opportunities for career advancement are offered for full-time employees.

Benefits

Paid Time Off

Comprehensive health coverage

Cash bonuses and prizes

World-class training

Casual dress code

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize knowledge to answer customer questions.
• Accurately document and process customer orders.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off and paid holidays to take the time you need
- Participation in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive medical, dental, and vision coverage for full-time employees after 90 days
- Fun, team-oriented work environment with a casual dress code
- World-class training provided to help you succeed in your role

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information and coordinate with other departments to resolve issues
- Accurately document and process customer orders in appropriate systems

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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