Remote Inbound Customer Service Agent

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is looking for an Inbound Customer Service Agent to support GE Appliances owners remotely. You'll handle sales and service inquiries, troubleshoot issues, and ensure quality customer interactions. Ideal candidates will bring relevant experience and strong computer skills to the role.

Qualifications

• One year of relevant experience in a customer service or sales environment.
• Ability to research and analyze data to make sound decisions.
• Familiarity with web-based systems and multiple software applications.

Responsibilities

• Provide direct support to GE Appliances owners.
• Resolve customer issues through troubleshooting and referrals.
• Maintain accurate records of customer interactions.

Skills

Customer Service

Sales

Data Analysis

Computer Skills

Tools

MS Office Suite

Job description

A company is looking for an Inbound Customer Service Agent (Remote).

Key Responsibilities

• Provide direct support to GE Appliances owners, focusing on sales and service inquiries
• Resolve customer issues through troubleshooting, sales, and service referrals
• Maintain accurate records of customer interactions and feedback for quality improvement

Required Qualifications

• One year of relevant experience in a customer service or sales environment
• Ability to research and analyze data to make sound decisions on escalated matters
• Familiarity with web-based systems and multiple software applications
• Must have a dedicated workspace suitable for remote work
• Strong computer skills, including proficiency in MS Office Suite