Remote Implementation & Onboarding Lead

Texture Corp.; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Sponsored Team Lunches

Flexible Time Off

Parental Leave

Bereavement Leave

Health Coverage

Income Protection

Pre-Tax Benefits

Well-Being & Mental Health Support

Retirement: 401(k)

Job summary

Texture Corp. is seeking an Implementation Specialist to lead customer onboarding and early adoption, taking clients from contract signature to first value with structured delivery playbooks.

You will partner with Delivery leadership, Engineering, and Commercial teams to ensure a smooth onboarding, monitor milestones, address blockers, and hand off successfully to the account team. This hands-on, customer-facing role requires clear communication, strong organization, and the ability to translate

Qualifications

• 3-5 years of experience in implementation, onboarding, customer support, or delivery roles.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Comfort working with customers and internal teams in a fast-paced environment.
• Ability to follow structured processes while adapting to customer needs.

Responsibilities

• Execute end-to-end onboarding for new customers using defined frameworks and playbooks.
• Support customer configuration, setup, and training to enable early product adoption.
• Track onboarding progress, milestones, and readiness using internal tools.
• Identify risks or blockers early and escalate appropriately.
• Ensure clean handoff to Commercial or Account teams once onboarding is complete.
• Serve as the day-to-day delivery contact during the onboarding window.
• Respond to customer questions related to setup, configuration, and product usage.
• Coordinate with Engineering and Product to resolve onboarding-related issues.
• Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption.
• Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact.
• Follow defined triage and escalation paths to Engineering and Delivery leadership.
• Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards.
• Contribute to onboarding documentation, guides, and templates.
• Help improve onboarding workflows, checklists, and internal tools.

Skills

Onboarding & implementation

Customer communication

Cross-functional collaboration

Structured processes

CRM systems / project tracking

Tools

CRM systems

Project tracking tools

Job description

Texture Corp. is seeking an Implementation Specialist to lead customer onboarding and early adoption, taking clients from contract signature to first value with structured delivery playbooks.

You will partner with Delivery leadership, Engineering, and Commercial teams to ensure a smooth onboarding, monitor milestones, address blockers, and hand off successfully to the account team. This hands-on, customer-facing role requires clear communication, strong organization, and the ability to translate