Remote IAM Senior Technical Writer (Identity & Access)

Chamberlain Advisors, LLC; Chicago (IL); Remote; USD 90,000 - 92,000; Full time

Benefits offered by this job

Healthcare plans

Dental insurance

Remote work

Job summary

Chamberlain Advisors, LLC seeks a Senior Technical Writer to craft and govern documentation for Identity & Access Management initiatives supporting a major airline client. You will translate complex IAM and cybersecurity concepts into clear, actionable guidance for both technical SMEs and business users.

Collaborating with Identity Engineering, Cybersecurity, Risk, Compliance, Service Desk, Product, and stakeholders, you will drive documentation standards, governance, and adoption across a

Qualifications

• 5+ years of technical writing experience in enterprise tech.
• 3+ years documenting IAM, cybersecurity, or related security programs.
• Ability to simplify complex IAM concepts for technical and non-technical audiences.
• Strong understanding of IAM principles and enterprise identity environments.
• Experience creating SOPs, runbooks, admin docs, knowledge articles, and standards.

Responsibilities

• Develop and maintain technical documentation for enterprise Workforce Identity & Access Management services (SSO, MFA, passwordless, passkeys, federation).
• Create SOPs, admin guides, operational procedures, implementation guides, runbooks, and troubleshooting content.
• Document IAM architectures, auth workflows, identity lifecycle, and support procedures.
• Translate technical IAM concepts into clear guidance for diverse audiences across a global workforce.
• Develop employee-facing documentation for identity tech rollouts and security transformations.
• Collaborate with identity engineers, architects, analysts, cybersecurity professionals, and business stakeholders to gather information and ensure accuracy.
• Establish documentation standards, templates, governance, and review processes for consistency.
• Continuously improve documentation usability, accessibility, and adoption.
• Support knowledge sharing and governance in SkyIdentity modernization initiative.

Skills

5+ years technical writing

IAM documentation

Strong writing skills

Interviewing skills

Tools

Microsoft Entra

Okta

Duo

Ping Identity

ForgeRock

SailPoint

Job description

Chamberlain Advisors, LLC seeks a Senior Technical Writer to craft and govern documentation for Identity & Access Management initiatives supporting a major airline client. You will translate complex IAM and cybersecurity concepts into clear, actionable guidance for both technical SMEs and business users.

Collaborating with Identity Engineering, Cybersecurity, Risk, Compliance, Service Desk, Product, and stakeholders, you will drive documentation standards, governance, and adoption across a