Remote HR Support Specialist

VSP Vision; Tampa (FL); On-site; USD 32,000 - 37,000; Full time

Job summary

VSP Vision in Tampa, FL is seeking a customer-focused HR Generalist to process routine employee inquiries related to policies, benefits, payroll, leaves of absence, and more. Under supervision, you will resolve most issues independently and collaborate with benefits, payroll and wellness teams for complex cases.

You will use HR knowledge bases and policies to guide employees, help improve processes, and ensure timely, accurate responses while maintaining confidentiality and high service levels.

Qualifications

• 2–4 years of experience with HR practices and benefits/payroll inquiries.
• Experience handling benefits, payroll, and disability inquiries.
• Strong interpersonal and communication skills.
• Ability to multi-task in a high-volume environment.
• Detail-oriented with strong documentation and priorities.

Responsibilities

• Answer employee inquiries using HR knowledge base.
• Escalate complex cases to specialists when needed.
• Assist with process improvements to HR procedures.
• Respond to inquiries about policies, programs, and benefits.
• Collaborate with payroll, benefits, disability management teams.

Skills

HR policies

Benefits processing

Payroll inquiries

Disability management

Customer service

Multitasking

Interpersonal skills

Attention to detail

HRIS

Tools

HRIS

Payroll software

Timekeeping systems

Microsoft Office

Job description

VSP Vision in Tampa, FL is seeking a customer-focused HR Generalist to process routine employee inquiries related to policies, benefits, payroll, leaves of absence, and more. Under supervision, you will resolve most issues independently and collaborate with benefits, payroll and wellness teams for complex cases.

You will use HR knowledge bases and policies to guide employees, help improve processes, and ensure timely, accurate responses while maintaining confidentiality and high service levels.