Remote Housing Coordinator

Sedgwick; San Juan (PR); Remote; USD 20,664 - 26,174; Full time

Job summary

Sedgwick is seeking a Remote Housing Coordinator to support to adjusters and policyholders during relocation, coordinating housing options, negotiations, and lease terms with vendors and landlords.

Qualifications include a bachelor’s degree and 2 years in inside sales or customer service, preferably in insurance or real estate, with strong communication, research, and multitasking skills. Fluency in English and Spanish is a plus.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Two years experience in inside sales, customer service, or account management; insurance/real estate experience preferred.
• Strong communication skills with clients and strong documentation habits.

Responsibilities

• Support and promote Sedgwick’s mission, vision, and value proposition to adjusters and policyholders.
• Serve as a key contact for policyholders during relocation, ensuring clear expectations and empathetic support.
• Qualify housing needs by gathering lifestyle, household, accessibility, pet, and amenity details.
• Conduct market research using listing platforms and internal tools to locate viable housing options.
• Collaborate with housing vendors, landlords, and leasing agents to secure short-term rentals.
• Negotiate lease terms to maximize policy benefits within ALE guidelines.
• Customize housing options aligning with policy coverage and insured expectations.
• Maintain high-touch service, resolve issues, and support lease extensions and services.
• Draft and review lease agreements ensuring policy compliance.
• Enter accurate data in housing databases and CRM systems.
• Stay informed of rental trends and landlord regulations to advise clients effectively.
• Handle multiple claims with professionalism and urgency.
• VIP contacts for high-net-worth clients.

Skills

Verbal communication

Written communication

Emotional intelligence

Microsoft Office Suite

CRM platforms

Internet research

Detail-oriented

Multitasking

Negotiation

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Housing Coordinator

SCHEDULE: Mon, Tue, Thu, Fri 12:00 PM-9:00 PM EST; Sat 9:30 AM-6:30 PM EST; Off Wed & Sun (Subject to change based off of business needs)

PRIMARY PURPOSE:

To provide carrier support by assisting payments department and management with identifying carrier issues/concerns. Acts as the liaison between carriers and Property Repair Solutions internal payment team to research, review and resolve issues for carrier related requests.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.

• Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.

• Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.

• Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.

• Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.

• Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.

• Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.

• Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.

• Draft and review lease agreements and related documents with attention to detail and policy compliance.

• Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.

• Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.

• Handle multiple claims and assignments at once with professionalism and urgency.

• Serves as the point of contact for VIP clientele.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.

Skills & Knowledge

• Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.

• High emotional intelligence with the ability to adapt tone and approach to diverse client situations.

• Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.

• Advanced internet research capabilities to locate viable rental properties in limited markets.

• Detail-oriented and organized with strong documentation habits.

• Ability to multitask in a fast-paced environment with shifting priorities.

• Negotiation and relationship management skills with vendors, property managers, and landlords.

• Solutions-oriented mindset with a focus on timely, proactive service delivery.

• Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus.

• Bi-lingual English/Spanish a plus.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

NOTE:

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17/hr. Always Accepting Applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com