Remote Housing Coordinator

Sedgwick; Knoxville (TN); Remote; USD 23,419 - 24,796; Full time

Job summary

Sedgwick in Knoxville is seeking a Housing Coordinator to coordinate temporary housing for displaced policyholders. You will research listings, negotiate lease terms, and ensure accommodations meet policy coverage and ALE guidelines, delivering empathetic, timely service.

Collaborate with vendors, landlords, and leasing agents to secure short-term rentals, manage lease extensions, and maintain accurate housing data in CRM tools for a high-touch relocation experience.

Qualifications

• Bachelor's degree or equivalent preferred.
• Two (2) years experience in inside sales, customer service, or account management.
• Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.

Responsibilities

• Coordinate customized temporary housing for displaced policyholders.
• Research listings, negotiate leases, and ensure ALE guidelines.
• Maintain data in housing databases and CRM tools.
• Serve as the point of contact for VIP clientele.

Skills

Communication

Research

Negotiation

Multitasking

Customer service

Education

Bachelor's degree or equivalent

Tools

CRM tools

Market research platforms

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Housing Coordinator

SCHEDULE: Monday - Friday 12pm-9pm EST

PRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist—blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.




• Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.




• Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.




• Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.




• Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.




• Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.




• Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.




• Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.




• Draft and review lease agreements and related documents with attention to detail and policy compliance.




• Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.




• Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.




• Handle multiple claims and assignments at once with professionalism and urgency.




• Serves as the point of contact for VIP clientele.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.




• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.

Skills & Knowledge

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. A lways accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com