Remote Hotel Sales Specialist

FUSED Topline Solutions; Oklahoma City (OK); Remote; USD 58,000 - 75,000; Full time

Job description

Location: Tulsa OK, Oklahoma City, OK, and Dallas Metro preferred

Posting Date: September 27, 2024

About FUSED Topline Solutions

FUSED Topline Solutions (FTS) is the industry’s only truly integrated sales and revenue management solution. We believe the key to success is having four principled components of profitable revenue generation (sales, revenue, brand, and property) functioning as one. All employees at FUSED have an emphasis on either sales or revenue management but are cross-trained in the other to ensure the two components are fully integrated. At FUSED Topline Solutions, we strive to be a family-forward company intent on reinvigorating hospitality employment and careers.

Essential Job Functions:

• Handles inquiries for group business and locally negotiated rates for multiple limited or select-service hotels. The size of the portfolio will be determined based on experience and competency
• Provide clients with personalized detailed proposals outlining availability, rates, and hotel details
• Respond to leads through Cvent, PartnerNet, Brand.com, and other sources for all properties
• Follow up with clients through phone calls and emails on outstanding bids
• Create and negotiate contracts for group business and locally negotiated rates
• Once a signed contract is received, send countersigned contract to the client, update CRM, building block in the brand system, and send booking instructions to the client
• Manage Room Blocks
• Load “Room Pick Up” reports in a CRM platform
• Ongoing prospecting to solicit new and enrich existing FTS clients, which will meet and exceed revenue goals
• Provide weekly and monthly production reports to property leaders and ownership groups
• Assist with special projects assigned by the position’s Topline Specialist
• Stay current and knowledgeable with brand and FTS training and SOPs
• Follow all procedures and policies set forth by the Brand, Company, and department

Essential Core Skills and Competencies:

• Excellent listening and communication skills, with the ability to respond quickly to needs and requests
• Proven ability to create and maintain healthy, positive, and productive relationships, with both internal and external customers
• An aptitude to solve complex issues
• Proficient in all MS Office / 365 platforms and working knowledge of the brand systems of their portfolio
• Develop and maintain daily, weekly, and monthly dashboards and reports for the levers that drive the business
• Able to work independently, take initiative to seek ways to assist both the internal and external customer
• Drive analytical rigor across the organization to guide outstanding decision-making
• Conduct sales coverage gap analysis
• Ability to manage multiple priorities in a fast-paced environment
• Requires ability to take written and verbal direction in English and speak English clearly
• Exceptional organizational skills with the ability to balance and prioritize work
• Fosters the FTS Culture in the department and throughout the company to ensure fulfillment of FTS’s Vision and unity of purpose

Location and Expected Work Hours:

• Required technology to support this position will be provided by FTS
• Work may exceed 40 hours per week M-F to include possible evenings and weekends
• Flexible scheduling and time off, which includes holidays
• A valid driver’s license and access to transportation for periodic travel

Education and Experience:

• High school diploma or equivalent
• Higher Education degree preferred
• 2+ years of Hotel Experience required
• Hotel branded experience preferred
• 2+ years of sales and/or revenue management experience preferred; on property or remote
• Previous remote work experience preferred
• Annual compensation range begins at $58,000 and is based on experience and certifications
• Benefits packages include medical, dental, and vision plans as well as a retirement saving plan
• Flexible scheduling and time off, which includes holidays
• Professional development allowance annually

This position will be onboarded and supported by a FUSED Topline Specialist.