Remote Hotel Reservations Specialist

Destination Knot; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work flexibility

Onboarding and training

Professional development resources

Mentorship and team support

Supplier education access

Business development resources for独 旅行

Collaborative team culture

Job summary

Destination Knot is seeking a client-focused travel coordinator to help clients choose hotel accommodations for leisure and business trips. You will research destinations, compare hotel amenities, pricing, and availability, and prepare lodging recommendations that match client needs.

You will coordinate reservations with hotel partners, maintain thorough records, and answer client questions by email, phone, and virtual tools.

Qualifications

• Must have strong customer service focus.
• Organized and detail-oriented approach to work.
• Professional client communication skills.
• Ability to work independently and manage time effectively.
• Willingness to learn new skills and technology.
• Interest in the travel and hospitality industry.
• Customer service experience preferred.
• Hospitality, travel, sales, or client support experience preferred.

Responsibilities

• Research and help clients select hotel accommodations for leisure and business travel.
• Provide destination, hotel amenity, pricing, and availability information.
• Prepare lodging recommendations based on client preferences and travel needs.
• Coordinate reservations with travel suppliers and hotel partners.
• Maintain accurate records of client communications and bookings.
• Respond to client questions by email, phone, and virtual tools.
• Participate in training and professional development activities.
• Stay current on travel industry updates and hotel offerings.

Skills

Customer service

Attention to detail

Professional communication

Independent work

Willingness to learn

Interest in travel industry

Customer service experience

Hospitality/sales experience

Job description

Description:

• Research and help clients select hotel accommodations for leisure and business travel.
• Provide destination, hotel amenity, pricing, and availability information.
• Prepare lodging recommendations based on client preferences and travel needs.
• Coordinate reservations with travel suppliers and hotel partners.
• Maintain accurate records of client communications and bookings.
• Respond to client questions professionally by email, phone, and virtual communication tools.
• Participate in training and professional development activities.
• Stay current on travel industry updates and hotel offerings.

Requirements:

• Strong customer service focus.
• Organized, detail-oriented approach to work.
• Professional client communication skills.
• Ability to work independently and manage time effectively.
• Willingness to learn new skills and technology.
• Interest in the travel and hospitality industry.
• Customer service experience (preferred).
• Hospitality, travel, sales, or client support experience (preferred).

Benefits:

• Remote, flexible scheduling.
• Initial onboarding and travel industry training.
• Professional development resources and ongoing learning opportunities.
• Mentorship, coaching, and ongoing team support.
• Access to supplier education, technology, and travel industry resources.
• Business development resources for independent travel business owners.
• Collaborative team culture.