Remote Hotel Reservationist

Voyage Canvas; Chicago (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Remote Hotel Reservationist to be the first point of contact for guests. In this pivotal role, you will manage reservations, address inquiries, and offer personalized booking solutions tailored to each guest's needs. Your expertise in customer service and knowledge of hotel amenities will ensure every guest feels valued and excited about their upcoming stay. This is an exciting opportunity to work in a fully remote environment while contributing to a vibrant team culture that values diversity and inclusion. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Fully remote work environment

Competitive salary

Performance-based bonuses

Professional development opportunities

Vibrant team culture

Qualifications

• Previous experience in customer service or reservations in hospitality.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Handle reservation requests via phone, email, and online platforms.
• Process reservations, modifications, and cancellations accurately.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma

Degree in Hospitality or Tourism

Tools

Hotel Reservation Systems

Microsoft Office Suite

Job description

Job Title: Remote Hotel Reservationist

Job Description:

As a Remote Hotel Reservationist, you will be the first point of contact for our guests, setting the tone for their entire experience. Your role is pivotal in managing reservations, addressing inquiries, and offering personalized booking solutions to meet our guests' unique needs. Through your expertise in customer service and knowledge of our properties, you will ensure every guest feels valued and excited about their upcoming stay.

Responsibilities:

• Handle incoming reservation requests via phone, email, and online booking platforms, providing timely and accurate information about availability, rates, and room types.
• Offer personalized booking solutions by understanding guest needs, preferences, and special requests, ensuring a tailored experience that exceeds expectations.
• Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide guests with recommendations and enhance their stay.
• Process reservations, modifications, and cancellations with precision, ensuring all details are accurately entered into the reservation system.
• Work closely with the hotel’s front office and management teams to communicate guest preferences and special arrangements.
• Assist in managing online booking platforms and maintaining the hotel's presence on third-party reservation websites.
• Address and resolve any issues or concerns guests may have during the booking process in a professional and courteous manner.
• Participate in regular training sessions to stay informed about hotel policies, new offerings, and industry trends.

Requirements:

• Previous experience in a customer service or reservation role, preferably within the hospitality industry.
• Exceptional communication skills, both written and verbal, with the ability to engage and persuade guests.
• Strong organizational skills and attention to detail.
• Proficient in using hotel reservation systems and Microsoft Office Suite.
• Ability to work independently in a remote setting, managing multiple tasks effectively.
• Flexibility to accommodate varying work schedules, including weekends and holidays, to align with guest needs.
• High school diploma or equivalent; a degree in hospitality, tourism, or related field is a plus.

What We Offer:

• A fully remote work environment, allowing you to work from anywhere.
• Competitive salary with performance-based bonuses.
• Opportunities for professional development and career advancement within [Company Name].
• A vibrant team culture that values diversity, inclusion, and open communication.