Remote Hotel Reservation Specialist

Travel Outlook; Mississippi; Remote; USD 30,000 - 40,000; Full time

Job summary

Travel Outlook is seeking remote customer service professionals to handle inbound reservation service calls. Applicants should have strong communication and customer service skills, with a minimum of two years experience in a call center environment. Flexible schedules and various shifts are available, making this an excellent opportunity for those balancing work and other commitments.

Benefits

Dental Insurance

Disability Insurance

Employee Assistance Program

Employee Discount

Bonus Opportunities

Flexible Schedule

Health Insurance

Life Insurance

Paid Time Off

Referral Program

Vision Insurance

Qualifications

• 2 years of customer service or sales experience in a call center required.
• Preferred 2 years work from home experience in a call center.
• 2 years experience in hotel front desk or similar role preferred.

Responsibilities

• Operate a phone headset, computer, and company software.
• Maintain a noise-free home workspace.
• Speak and hear clearly for effective communication.

Skills

Customer Service

Sales

Communication

Job description

Our team is 100% remote! Sign on Bonus - Full time or Part time available - Flexible schedules

At this time, we are only hiring applicants in one of the following 21 states. Please do not apply if you do not reside in one of the below:

Arizona, Colorado, Florida. Georgia, Illinois, Indiana, Iowa, Louisiana, Maine, Maryland, Mississippi, Nebraska, New Mexico, North Carolina, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont and Virginia.

About Us:

The Travel Outlook team works to optimize voice revenue and improve guest satisfaction.

We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor. Since we are not a fixed cost, and paid for performance, our fees are a variable expense and provide the perfect way for a hotel to expand its reservations department.

Our Team Members have the amazing opportunity to balance home, school, and work schedules to fit their lifestyle working in our 100% work from home virtual company. You would work from your ownsuitable home office space, receiving inbound existing reservation service calls that are routed to you by our cloud-based phone system.

We are hiring for several shifts, please note all schedules will include working eitherSaturday and Sunday for the first two-months of employment.

What You Need to Work at Travel Outlook:

• A stable hard-wired internet connection (unfortunately, wifi does not work with our system requirements)
• A computer (preference given to desktops and multiple monitors)
• USB/PC headset (needs to have a mic attached to headset)
• A home office/workspace that is free of noise and distractions

Qualifications for this Role:

• Customer Service or Sales in a Call Center: 2 years (Required)
• Work from Home in a Call Center: 2 years (Preferred)
• Experience in a Hotel, Resort or Casino Hotel working at the front desk, night auditor or similar role: 2 years (Preferred)

Essential Functions:

• Must be able to operate a phone headset, computer, and company software.
• Must maintain a home workspace that is free from outside noise and distractions.
• Must be able to speak and hear clearly to effectively communicate with each caller.
• Must be on time and ready to take calls for every scheduled shift in compliance with policy.
• Must display genuine friendly, engaging, and helpful personality, on and off the phone.

What We Offer:

• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Employee Discount
• Bonus Opportunities
• Flexible Schedule
• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Vision Insurance

*Health, Vision and Dental benefits available after an introductory period of six-months.

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply