Remote Hotel Programs Operations Specialist

Hyatt Hotels Corporation; Omaha, Northern (NE, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401k

Annual free hotel stays

Discounted hotel stays

Paid Time Off

Holidays

Wellbeing benefits

Job summary

Hyatt Hotels Corporation seeks a World of Hyatt Programs Operations Hotel Support Specialist. This hourly, full-time role supports hotel escalations, tracks KPIs, and coordinates cross-functional actions to ensure a seamless member experience.

Ideal candidates have World of Hyatt program knowledge and hotel operations experience, with strong communication and organizational skills. Remote work is available from select states; benefits include comprehensive coverage and growth opportunities.

Qualifications

• World of Hyatt program knowledge required.
• Hotel operations experience required.
• GESA training and ServiceNow experience preferred.
• CARE experience preferred.
• Experience with Hyatt operating systems and tools (Tally, Tools Application, Reserve, Star, etc) preferred.
• Proficient with Microsoft Suite applications including Word, Excel, Outlook, and PowerPoint preferred.

Responsibilities

• Monitor hotel progress toward Key Performance indicators.
• Proactively provide hotels key resources and best practices supporting enrollment and consistent on-property World of Hyatt benefit delivery.
• Liaise with World of Hyatt Specialists and hotel operations to identify operational gaps and assist in training initiatives.
• Deliver World of Hyatt training and awareness efforts through webinar and video conferencing.
• Demonstrate a commitment to Hyatt values.

Skills

Quality Assurance

Hotel Operations

Written & Verbal Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Hyatt Hotels Corporation seeks a World of Hyatt Programs Operations Hotel Support Specialist. This hourly, full-time role supports hotel escalations, tracks KPIs, and coordinates cross-functional actions to ensure a seamless member experience.

Ideal candidates have World of Hyatt program knowledge and hotel operations experience, with strong communication and organizational skills. Remote work is available from select states; benefits include comprehensive coverage and growth opportunities.