Remote Hotel Booking Specialist - Travel Concierge

Aisles & Abroad; Baltimore (MD); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Full training

Travel discounts

Mentorship

Career development

Performance-based pay

Job summary

Aisles & Abroad is seeking friendly, detail-oriented Customer Service Representatives to assist clients with researching, planning, and booking hotel accommodations in a fully remote role.

You will respond to inquiries via phone, email, or chat, provide accurate pricing and availability, and maintain precise booking records while staying updated on travel trends. Comprehensive training and ongoing mentorship are provided to help you succeed.

Qualifications

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Skills

Customer service

Communication

Time management

Independent work

Internet research

Job description

Aisles & Abroad is seeking friendly, detail-oriented Customer Service Representatives to assist clients with researching, planning, and booking hotel accommodations in a fully remote role.

You will respond to inquiries via phone, email, or chat, provide accurate pricing and availability, and maintain precise booking records while staying updated on travel trends. Comprehensive training and ongoing mentorship are provided to help you succeed.