Remote Hotel Booking Concierge

Destination Careers; Atlanta (GA); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly

Travel perks

Training resources

Growth opportunities

Job summary

Destination Careers is seeking a Remote Customer Service Specialist – Hotel Bookings to support clients with hotel research, reservations, and post-booking assistance. This fully remote role is ideal for someone who enjoys helping travelers and is comfortable using online tools to deliver outstanding client experiences.

You will provide professional support via email, phone, and messaging platforms, offer personalized hotel recommendations, and confirm booking details while handling changes and

Qualifications

• Previous experience in customer service, hospitality, or travel booking preferred.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple bookings at once.
• Comfortable working remotely using digital communication and booking platforms.
• Friendly, proactive, and solution-focused mindset.

Responsibilities

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals.
• Provide professional and timely support via email, phone, and messaging platforms.
• Offer personalized hotel recommendations using available tools and client preferences.
• Confirm booking details and ensure accuracy of client itineraries.
• Handle changes, cancellations, and special requests efficiently.
• Build positive client relationships through excellent service and follow-through.
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates.

Skills

Customer service

Hospitality

Travel booking

Communication

Detail oriented

Remote work

Problem solving

Travel passion

Tools

Booking platforms

Email/chat tools

Job description

Destination Careers is seeking a Remote Customer Service Specialist – Hotel Bookings to support clients with hotel research, reservations, and post-booking assistance. This fully remote role is ideal for someone who enjoys helping travelers and is comfortable using online tools to deliver outstanding client experiences.

You will provide professional support via email, phone, and messaging platforms, offer personalized hotel recommendations, and confirm booking details while handling changes and