Remote Homeownership Resource Specialist

Homeownership Wa; Snohomish (WA); Remote; USD 35,817 - 37,195; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Monthly internet/technology stipend

Generous vacation and sick leave

Job summary

A nonprofit organization in Washington seeks a customer-focused individual to support homeownership resources through hotline services. The role allows remote work within Washington state, offering a starting pay rate of $26-27 per hour along with benefits. Candidates should have a high school diploma and strong communication skills. Responsibilities include hotline support, client outreach, and database management. Ideal applicants will show compassion when assisting clients in crisis.

Qualifications

• Ability to read, write, speak, and listen in English at fluent level.
• Intermediate level proficiency in MS Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Ability to respond compassionately to clients in crisis.

Responsibilities

• Answer the Homeownership and Foreclosure Prevention Hotline.
• Provide information and referral services to callers.
• Conduct outreach and update the referral database.

Skills

Bilingual communication

Patience and professionalism

MS Office proficiency

Education

High school or GED

Tools

Database software

AI office tools (e.g., MS CoPilot)

Job description

A nonprofit organization in Washington seeks a customer-focused individual to support homeownership resources through hotline services. The role allows remote work within Washington state, offering a starting pay rate of $26-27 per hour along with benefits. Candidates should have a high school diploma and strong communication skills. Responsibilities include hotline support, client outreach, and database management. Ideal applicants will show compassion when assisting clients in crisis.