Remote High-Volume Customer Support Specialist

Filterbuy, Inc.; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Filterbuy, Inc. is seeking a Remote Customer Service Representative to handle high-volume calls and emails while maintaining expert knowledge of products and services. The role supports customers within the Central Time Zone, Monday to Friday, 8-5, for a 40-hour workweek.

The CSR will engage with customers to provide information, resolve issues, and identify opportunities to offer additional products or services, contributing to a positive customer experience.

Qualifications

• Minimum of 3 years high volume call center experience.
• Interpersonal and customer service skills.
• Analytical and problem solving skills.
• Multitasking and organizational skills.
• Ability to answer high volume calls and emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Positive attitude in challenging situations.

Responsibilities

• Providing introductory information to new customers.
• Ensuring that customers are satisfied with products and services.
• Following up with clients or customers to check that they are still satisfied with any purchase.
• Letting customers or clients know about additional products or services.
• Determining the quickest, most effective ways to answer a client or customer’s questions.
• Escalating queries and concerns.
• Troubleshooting common issues with product or service.
• Working with a team of CSR’s and other departments to find appropriate solutions.
• Processing both new sales and returns.

Skills

High-volume call center

Interpersonal skills

Analytical thinking

Multitasking

Customer inquiries handling

Team collaboration

Patience

Job description

Filterbuy, Inc. is seeking a Remote Customer Service Representative to handle high-volume calls and emails while maintaining expert knowledge of products and services. The role supports customers within the Central Time Zone, Monday to Friday, 8-5, for a 40-hour workweek.

The CSR will engage with customers to provide information, resolve issues, and identify opportunities to offer additional products or services, contributing to a positive customer experience.