Customer Service Representative

Filterbuy, Inc.; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Filterbuy, Inc. is seeking a Remote Customer Service Representative to handle high-volume calls and emails while maintaining expert knowledge of products and services. The role supports customers within the Central Time Zone, Monday to Friday, 8-5, for a 40-hour workweek.

The CSR will engage with customers to provide information, resolve issues, and identify opportunities to offer additional products or services, contributing to a positive customer experience.

Qualifications

• Minimum of 3 years high volume call center experience.
• Interpersonal and customer service skills.
• Analytical and problem solving skills.
• Multitasking and organizational skills.
• Ability to answer high volume calls and emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Positive attitude in challenging situations.

Responsibilities

• Providing introductory information to new customers.
• Ensuring that customers are satisfied with products and services.
• Following up with clients or customers to check that they are still satisfied with any purchase.
• Letting customers or clients know about additional products or services.
• Determining the quickest, most effective ways to answer a client or customer’s questions.
• Escalating queries and concerns.
• Troubleshooting common issues with product or service.
• Working with a team of CSR’s and other departments to find appropriate solutions.
• Processing both new sales and returns.

Skills

High-volume call center

Interpersonal skills

Analytical thinking

Multitasking

Customer inquiries handling

Team collaboration

Patience

Job description

All Jobs > Customer Service Representative

Position: Customer Service Representative (High Volume)

Location: Remote (Central Standard Time)

Duration: Full-Time, Permanent

Pay Rate: $16.75

Filterbuy, a leader in the air quality and manufacturing world, is seeking a Customer Service Representative who will be responsible for engaging with customers on behalf of the company to answer phone calls, or emails from customers to address inquiries, participate in meetings with the team and discover new communication tactics while maintaining expert knowledge about company products and services to best help customers. The Customer Service Representative will work remotely within the central time zone Monday - Friday, 8-5. Expected hours: 40 per week, with rotating weekends

Responsibilities include, but are not limited to:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products and services
• Following up with clients or customers to check that they are still satisfied with any purchase
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client or customer’s questions
• Escalating queries and concerts
• Troubleshooting common issues with product or service
• Working with a team of CSR’s and other departments to find appropriate solutions
• In this role you will be processing both new sales and returns

Required skills and qualifications:

• Minimum of 3 years high volume call center experience
• Interpersonal and customer service skills
• Analytical and problem solving skills
• Multitasking and organizational skills
• Ability to answer high volume calls and emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Ability to find a positive in any situation

Schedule:

• Monday - Friday, 8-5 CST
• 8 hour shift
• Rotated Weekends as needed

This job description is not all-encompassing; however, it is intended to be a general description of the responsibilities of this position.

Company Overview

We are a leading ecommerce company with a mission to deliver high-quality products and exceptional customer experiences. As we continue to grow, we’re looking for a Customer Service Representative with strong communication and problem-solving skills, a friendly and professional demeanor, and be able to multitask in a fast-paced environment.

Filterbuy provides equal employment opportunities to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability, genetics or any other legally protected category.