Remote Helpdesk Support Representative - $17/HR

Davita Inc.; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Remote Helpdesk Support Representative to provide Level 1 Technical Support. The role includes answering inquiries related to technical issues and handling platforms support. The position offers a competitive hourly rate of $17 and various benefits including medical and dental insurance, retirement plans, and more.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid time off (PTO)

Transportation benefits

Qualifications

• 1 year of desktop or technical support experience.
• Experience with ServiceNow.
• Proficient in Windows 10/11.

Responsibilities

• Handle high volume inquiries related to products and services.
• Provide technical support via inbound calls, LiveChat, and emails.

Skills

Strong troubleshooting skills

Tools

ServiceNow

Windows 10/11

Job description

Remote Helpdesk Support Representative - $17/HR

Benefits: life insurance, sick time, 401(k), retirement plan

Location: United States, Florida, Miami

Immediate opening for Remote Technical Support Representatives

Position details:

• Level 1 Desktop Support/Technical Support
• 100% remote work with provided equipment
• Contract duration: 3-4 months (July - October)
• Schedule: Monday - Friday, 9 AM - 6 PM EST
• Pay: $17/hr

Qualifications:

• 1 year of desktop or technical support experience
• Experience with ServiceNow
• Proficient in Windows 10/11
• Strong troubleshooting skills

The Technical Support Representative is part of the Family Tech Support Contact Center, responsible for handling high volume inquiries related to products, services, technical issues, logins, website navigation, and platform support. This includes inbound calls, LiveChat, and emails from families, students, and occasional calls from teachers.

Pay and Benefits:

The pay range is $17.00 per hour. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) plan with pre-tax and Roth options
• Voluntary life insurance and AD&D
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace: Fully remote

Application deadline: June 11, 2025

About TEKsystems:

We are a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. TEKsystems is part of Allegis Group and is committed to diversity and equal opportunity employment.