Remote Helpdesk Specialist: CDRS ICD Admin

Shee Atika Government Services Careers; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Alaska Northstar Resources (ANR) is seeking a remote Helpdesk Specialist for the AISG CDRS program. You will be the primary contact for user inquiries, triage issues, and coordinate with cross-functional teams to maintain system reliability.

You will log, investigate, and resolve incidents in Jira Service Desk, manage ICD workflows, and contribute to knowledge management through Confluence and SharePoint. A CAC eligibility and US citizenship are required.

Qualifications

• Candidate must have 3+ years in technical helpdesk, application support, or data operations.
• Experience with Jira Service Desk or similar ticketing tool is required.
• Proficiency with Confluence and SharePoint for documentation and collaboration.
• Strong analytical troubleshooting skills to isolate root causes in data workflows.
• Excellent verbal and written communication; able to explain technical concepts clearly to non-technical users.
• Excellent organizational skills and attention to version control and process compliance.
• Able to adapt and multitask within evolving project needs.

Responsibilities

• Serve as frontline technical support for the CDRS platform and user inquiries.
• Manage tickets in Jira Service Desk, align with SLAs, prioritize and resolve issues.
• Troubleshoot data ingestion, permissions, and query errors; escalate where needed.
• Translate user pain points into actionable stories or bugs in Jira.
• Document SOPs, user manuals, and FAQs in Confluence; onboard users.

Skills

Technical Helpdesk

Jira Service Desk

Confluence

SharePoint

Analytical Troubleshooting

Communication Skills

Organizational Skills

Agile/Scrum

Education

Associate/Bachelor’s degree in CS/IS/Data Management

Tools

Jira Service Desk

Confluence

SharePoint

Job description

Alaska Northstar Resources (ANR) is seeking a remote Helpdesk Specialist for the AISG CDRS program. You will be the primary contact for user inquiries, triage issues, and coordinate with cross-functional teams to maintain system reliability.

You will log, investigate, and resolve incidents in Jira Service Desk, manage ICD workflows, and contribute to knowledge management through Confluence and SharePoint. A CAC eligibility and US citizenship are required.