Remote Help Desk Specialist – Enterprise Apps & Cloud Support

ECS Corporate Services; Fairfax (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

ECS Corporate Services is seeking an experienced Help Desk Specialist to provide remote support for cloud-related application and infrastructure migration and modernization efforts. The role supports NIH NEAT SEB-managed enterprise applications and requires handling inquiries via phone, email, or in-person channels.

The position demands a Bachelor's degree in a related field and an active Public Trust clearance, with residence in the Washington DC metro area and travel as needed within CONUS.

Qualifications

• Bachelor's degree in Computer Science, Information Security or related field.
• Active Public Trust or higher security clearance.
• Experience providing help desk support for Health IT agencies and software development initiatives.
• Reside within the Washington DC Metro area.

Responsibilities

• Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
• Respond to requests in a clear, concise, and timely manner during business hours (via telephone, e-mail, or other communication method).
• Track all requests until completed to the requestor's satisfaction.
• Periodically notify requesters regarding the status of their request.
• Establish support tiers, timelines and protocols to strategically resolve customer problems and maintain knowledge base for all software and support activities.
• Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.

Skills

Troubleshooting

Communication

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Public Trust clearance

Job description

ECS Corporate Services is seeking an experienced Help Desk Specialist to provide remote support for cloud-related application and infrastructure migration and modernization efforts. The role supports NIH NEAT SEB-managed enterprise applications and requires handling inquiries via phone, email, or in-person channels.

The position demands a Bachelor's degree in a related field and an active Public Trust clearance, with residence in the Washington DC metro area and travel as needed within CONUS.