Call Center Agent II (Mexico) (Fully Remote)

HealthEdge; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

HealthEdge, based in the United States, is seeking a Customer Service representative to support U.S. customers in a remote role from Mexico, handling inbound calls and assisting with claims inquiries. The role acts as a liaison between the claims department and providers to resolve issues and improve service, reporting to the Customer Service Manager.

Flexible hours accommodate across time zones. The company provides AI-powered operational infrastructure for health insurers and is growing,

Qualifications

• 2-3+ years in healthcare claims or call center environment.
• Remote, Mexico-based position with flexible hours across time zones.
• High school degree required; Bachelor's degree preferred.

Responsibilities

• Report to the Customer Service Manager and support UST customers via inbound call center.
• Act as a liaison between claims department and providers to resolve issues.

Skills

Healthcare claims experience

Call center experience

Remote work

Education

High school diploma

Bachelor's degree preferred

Tools

Video conferencing

Job description

• Report to the Customer Service Manager and support UST customers via inbound call center.
• Act as a liaison between claims department and providers to resolve issues.

Requirements:

• High school degree required; Bachelor's degree preferred.
• 2-3+ years in healthcare claims or call center environment.
• Remote, Mexico-based position with flexible hours across time zones.
• Long periods sitting or standing in front of a computer using video technology.

HealthEdge

HealthEdge provides AI-powered operational infrastructure for health insurance companies, giving them an enduring financial edge. The company is growing and investing in its people to shape the future of healthcare technology.