Remote Health Records & Audit Operations Manager

Devoted Health Services, Inc; Waltham (MA); On-site; USD 73,000 - 125,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Generous paid time off

Mobile stipend

Stock options

Bonus eligibility

401K program

Job summary

Devoted Health is seeking an Operations Manager to drive medical record retrieval and audit lifecycle support within Risk Adjustment Operations. The role emphasizes analytical rigor, problem solving, and cross-functional collaboration across Clinical Data Acquisition and Network teams.

The candidate will standardize processes, manage KPI dashboards, and ensure efficient, compliant data exchange while supporting EHR access and provider attestations. Remote role with local travel as needed.

Qualifications

• Proven experience in healthcare operations management, particularly in audit preparation and medical record retrieval.
• Strong analytical skills and ability to interpret complex regulatory requirements and audit standards.
• Experience in managing performance metrics and dashboards to evaluate process effectiveness and drive continuous improvement, including automation opportunities.
• Effective project management techniques, with experience managing multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, serving as a liaison between External Audit Program and internal departments to facilitate data exchange.
• Proficiency in various EHR systems and healthcare data management platforms.
• High comfort level with data extraction in spreadsheets and data querying tools.
• Initiative-driven with a problem-solving mindset and adaptability.

Responsibilities

• Oversee and coordinate chart retrieval efforts across various methods and initiatives.
• Manage and analyze performance metrics and dashboards to drive insights and improvements in record retrieval processes.
• Support efforts to establish and/or expand Electronic Health Record access.
• Support and improve ability to request provider records.
• Identify and rectify discrepancies in record retrieval efforts.
• Collaborate with cross-functional teams to improve processes.
• Support and improve ability to obtain provider attestations.
• Standardize and document all processes.

Skills

Healthcare operations management

Audit preparation

Data analysis

Dashboards

Regulatory compliance

Project management

Cross-functional collaboration

EHR systems proficiency

Spreadsheet analysis

Data querying

Education

Bachelor’s degree in Healthcare Administration or related field

Master’s degree preferred

Tools

EHR systems

Database query tools

Job description

Devoted Health is seeking an Operations Manager to drive medical record retrieval and audit lifecycle support within Risk Adjustment Operations. The role emphasizes analytical rigor, problem solving, and cross-functional collaboration across Clinical Data Acquisition and Network teams.

The candidate will standardize processes, manage KPI dashboards, and ensure efficient, compliant data exchange while supporting EHR access and provider attestations. Remote role with local travel as needed.