Remote Health Insurance Support Specialist

Talentify; Richmond (VA); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Full-Time, Seasonal role

Performance incentives

Working from home

401K Match

ICHRA

PTO

Job summary

Vimo is hiring Remote Customer Service Representatives to join our elite teams. You will deliver an amazing customer experience and help people find and enroll in health insurance from home. We offer paid training, full-time seasonal roles, and incentives on top of base pay.

Applicants should meet requirements for a private workspace, video-enabled training, and a stable internet connection. Spanish bilingual skills are a plus, and a 3-week paid training period is mandatory.

Qualifications

• 18 years of age or older
• Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with Mobile Internet Service Providers and/or Satellite
• NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Skills

Customer service

Communication

Work from home

Self-motivated

CRM familiarity

Tools

CRM systems

Job description

Vimo is hiring Remote Customer Service Representatives to join our elite teams. You will deliver an amazing customer experience and help people find and enroll in health insurance from home. We offer paid training, full-time seasonal roles, and incentives on top of base pay.

Applicants should meet requirements for a private workspace, video-enabled training, and a stable internet connection. Spanish bilingual skills are a plus, and a 3-week paid training period is mandatory.