Remote Health Insurance Customer Service Specialist

University of Miami; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

University of Miami is seeking a Customer Service Representative for Student Health Insurance. You will be the first point of contact for students, families, and university departments, handling inquiries about enrollment, coverage, waivers, and billing. The role supports the Sr.

Manager, Business Operations and coordinates with the insurance carrier and vendors. Qualifications include a high school diploma (associate or bachelor’s preferred) and at least three years of customer service

Qualifications

• Minimum three years of related customer service experience.
• Ability to communicate effectively in writing and spoken English.
• Proficient with Microsoft Office and data management tools.

Responsibilities

• Serve as primary contact for students, families, and departments on health insurance questions.
• Route inquiries to appropriate staff and escalate when needed.
• Update communications, forms, and survey data as required.
• Reconcile insurance records with the carrier and internal systems.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High school diploma

Associate or bachelor's preferred

Tools

Salesforce

Job description

University of Miami is seeking a Customer Service Representative for Student Health Insurance. You will be the first point of contact for students, families, and university departments, handling inquiries about enrollment, coverage, waivers, and billing. The role supports the Sr.

Manager, Business Operations and coordinates with the insurance carrier and vendors. Qualifications include a high school diploma (associate or bachelor’s preferred) and at least three years of customer service