Remote Health Insurance Care Center Agent

WPS—A health solutions company; Georgia; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Remote work options available

Performance bonus and merit increases

401(k) with match

Health insurance

Dental insurance

Telehealth services

Professional and Leadership programs

Job summary

WPS Health Solutions in the United States seeks a Customer Care Center Rep to deliver exceptional service to members, brokers, and providers. You will respond to health plan inquiries with clear, accurate information and resolve issues with empathy.

Training spans 8 weeks (Mon-Fri, 8:00 AM–4:30 PM CT). After training, scheduled shift is Mon-Fri, 8:30 AM–5:00 PM CT. Remote work is allowed from approved states, including GA.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a high-volume health insurance call center.
• Excellent verbal and written communication; empathy.
• Ability to multitask and manage time in a fast-paced setting.
• Proficient in Microsoft Office and portal navigation.
• Adherence to structured work schedule in CST.

Responsibilities

• Serve as the first contact for members, brokers, and providers regarding benefits, eligibility, claims, and billing.
• Explain benefits, eligibility, claims status, and billing resolutions.
• Research inquiries across multiple systems to provide clear, accurate responses.
• Document all interactions thoroughly for follow-up and QA.
• Collaborate with internal teams to resolve complex inquiries and improve service.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

MS Office

Portal navigation

Schedule adherence

Education

High School Diploma or GED

Tools

Facets

NTT

Job description

WPS Health Solutions in the United States seeks a Customer Care Center Rep to deliver exceptional service to members, brokers, and providers. You will respond to health plan inquiries with clear, accurate information and resolve issues with empathy.

Training spans 8 weeks (Mon-Fri, 8:00 AM–4:30 PM CT). After training, scheduled shift is Mon-Fri, 8:30 AM–5:00 PM CT. Remote work is allowed from approved states, including GA.