Remote Health Educator - Telephonic Coaching (Evenings)

Elevance Health; Louisville (KY); Remote; USD 34,000 - 57,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase plan

401k contribution

Job summary

Elevance Health is seeking a Telephonic Health Educator for the Federal Employee Program (FEP). This full-time remote role supports disease management through telephonic coaching, information sharing and action planning with members, with in-person training sessions as required.

You will conduct telephonic meetings, tailor education, address barriers and collaborate with a multidisciplinary team to improve self-management and health outcomes; requires BA/BS and 2+ years of health education

Qualifications

• Requires BA/BS in appropriate field and minimum of 2 years of related experience in direct care health education, exercise instruction, or patient education.
• Preferred: experience in health coaching, disease management in a call center environment, patient education and behavior change techniques.

Responsibilities

• Provides information to members eligible for disease management programs.
• Conducts telephonic meetings with program members to provide health information according to program standards.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods to help members overcome barriers to improve their health.
• Assists with increasing participants' motivational level by addressing preventative care, barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify member knowledge, skills and behavioral needs.
• May coordinate with others in the multi-disciplinary clinical team.

Skills

Health coaching

Motivational Interviewing

Communication skills

Education

Bachelor's degree in health education or related field

Job description

Elevance Health is seeking a Telephonic Health Educator for the Federal Employee Program (FEP). This full-time remote role supports disease management through telephonic coaching, information sharing and action planning with members, with in-person training sessions as required.

You will conduct telephonic meetings, tailor education, address barriers and collaborate with a multidisciplinary team to improve self-management and health outcomes; requires BA/BS and 2+ years of health education