Remote Health Coach – Wellness & Behavior Change

Sharecare; Boston (MA); Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare is seeking a Health Coach to engage members through inbound/outbound calls, providing education and motivation to support healthier behaviors. The role requires a health-related bachelor's degree and 1–2 years of customer service experience, with NBHWC certification as a potential substitute.

The Health Coach works within an multi-disciplinary team, following structured coaching workflows and documentation standards, and must maintain a flexible schedule including evenings and rotating

Qualifications

• Bachelor's degree in a health-related field required; NBHWC certification may substitute for the health-related part of the degree.
• 1-2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics; adherence to schedule.
• Proficiency in data entry and Microsoft Office; ability to navigate software and enter data.

Responsibilities

• Engage in inbound and outbound telephonic coaching calls.
• Provide individualized behavior change coaching using motivational interviewing.
• Coordinate services with multi-disciplinary care team including nurses and pharmacists.
• Track member progress and outcomes; participate in meetings and present insights.

Skills

Interpersonal skills

Motivational interviewing

Shift flexibility

Data entry / MS Office

Education

Bachelor's degree in health-related field

NBHWC certification may substitute for degree

Job description

Sharecare is seeking a Health Coach to engage members through inbound/outbound calls, providing education and motivation to support healthier behaviors. The role requires a health-related bachelor's degree and 1–2 years of customer service experience, with NBHWC certification as a potential substitute.

The Health Coach works within an multi-disciplinary team, following structured coaching workflows and documentation standards, and must maintain a flexible schedule including evenings and rotating