Remote Health Advocate - Member Support

CVS Health Corporation; Phoenix (AZ); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health offers a Customer Service Advocate role with onsite training in Phoenix, AZ and the option to work from home after proving good standing. The 12-week in-office training builds advocacy skills within the Aetna One Advocacy program.

The role focuses on member-centric service with a no-traditional call-center metric approach to resolve needs. New hires begin September 28, 2026, with training hours 07:00–15:30 AZT and potential shifts to early mornings or evenings after training.

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment and adapt quickly.

Responsibilities

• Advocate for members by understanding benefits and coordinating care.
• Engage with members through personalized, proactive service to resolve issues.

Skills

Communication

Typing 50 WPM

Multitasking

Microsoft Office

Problem solving

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health offers a Customer Service Advocate role with onsite training in Phoenix, AZ and the option to work from home after proving good standing. The 12-week in-office training builds advocacy skills within the Aetna One Advocacy program.

The role focuses on member-centric service with a no-traditional call-center metric approach to resolve needs. New hires begin September 28, 2026, with training hours 07:00–15:30 AZT and potential shifts to early mornings or evenings after training.