Member Experience Advocate (Remote Eligible)

CVS Health; Phoenix (AZ); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

401(k) savings plan

Job summary

CVS Health is hiring for an Aetna One Advocate role based in Phoenix, AZ. After 12 weeks of onsite training, there is an option to work from home if in good standing. Training hours are 07:00am–03:30pm AZT, with daily hours potentially starting as early as 04:55am AZT and ending by 8:30pm AZT.

The position pays $19.50 per hour during training, with benefits offered after onboarding. The Advocate role focuses on advocating for members, working across systems to resolve concerns, and delivering a

Qualifications

• 6+ months in a customer service role.
• Must be within 50 miles of Phoenix, AZ for onsite training.
• High School Diploma or GED required.
• Experience with Microsoft Office is preferred.

Responsibilities

• Advocate for members across multiple systems to resolve concerns.
• Ask unasked questions, listen for trigger words, and set appointments.
• Provide empathetic, member‑focused service and support.

Skills

Customer service

Communication

Typing 50 WPM

Education

High School Diploma or GED

Job description

CVS Health is hiring for an Aetna One Advocate role based in Phoenix, AZ. After 12 weeks of onsite training, there is an option to work from home if in good standing. Training hours are 07:00am–03:30pm AZT, with daily hours potentially starting as early as 04:55am AZT and ending by 8:30pm AZT.

The position pays $19.50 per hour during training, with benefits offered after onboarding. The Advocate role focuses on advocating for members, working across systems to resolve concerns, and delivering a