Remote: Head of Technical Program Management & Delivery

Lumen; Boise (ID); On-site; USD 132,000 - 194,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Bonus structure

Job summary

Lumen is seeking a Manager of Technical Program Management to lead TPMs, RTEs, and Sr. RTEs within its SDLC, driving consistent standards, coaching, and measurable outcomes across complex programs.

You will partner with Product, Engineering, Architecture, and TPMO to ensure delivery aligns with business priorities and roadmaps. This remote role supports teams nationwide, focusing on governance, transparency, risk management, and continuous improvement to optimize ART execution and deliver

Qualifications

• 10+ years of experience in technical program management, program management, project management, Agile delivery, SDLC operations, platform delivery, systems delivery, or enterprise technology delivery.
• 3+ years of people leadership experience managing TPMs, RTEs, Sr. RTEs, project managers, program managers, Scrum Masters, Agile delivery leaders, or similar delivery roles.
• Experience establishing technical program management and Agile delivery standards, governance routines, dashboards, planning calendars, escalation models, dependency management practices, and reporting mechanisms.
• Strong understanding of technical program management, Agile, Scrum, Kanban, Lean‑Agile principles, SAFe practices, PI Planning, ART operations, SDLC execution, software delivery, and portfolio delivery governance.
• Demonstrated ability to coach TPMs, RTEs, Sr. RTEs, and delivery leaders; manage performance; resolve organizational impediments; and influence senior stakeholders across Product, Engineering, Architecture, Operations, and business functions.
• Ability to translate technical delivery data, program risk, ART health, dependency exposure, and milestone confidence into executive‑ready insights, recommendations, and improvement plans.
• Tooling & Executive Reporting: Advanced experience with Jira, Jira Align, Confluence, Clarity, Planview, ServiceNow SPM, Power BI, Agile dashboards, roadmap tools, flow metrics, program health reporting, and executive‑ready reporting preferred.
• PMP, SAFe RTE, SPC, SAFe Agilist, PMI-ACP, CSM, CSPO, or equivalent experience preferred.

Responsibilities

• People Leadership: Manage, coach, develop, and evaluate TPMs, RTEs, and Sr. RTEs; set expectations, provide feedback, support career growth, and ensure the team operates with clear priorities, role clarity, and accountability.
• TPM and RTE Operating Model Ownership: Define and maintain standards, playbooks, templates, dashboards, cadence expectations, governance routines, and escalation models for technical program delivery and ART execution across assigned programs and trains.
• Portfolio Execution Alignment: Ensure TPM, RTE, and Sr. RTE work is aligned to business priorities, PI planning calendars, portfolio objectives, product roadmaps, technical delivery commitments, and leadership expectations.
• Risk, Dependency & Escalation Governance: Establish consistent methods for managing technical program risks, ART risks, impediments, dependencies, escalation paths, accountability, and executive visibility across the TPM and RTE organization.
• Metrics & Performance Management: Monitor program health, ART health, TPM effectiveness, RTE effectiveness, delivery predictability, flow metrics, milestone confidence, dependency trends, and operating model adoption; use insights to drive improvement actions.
• Stakeholder Leadership: Partner with senior Product, Engineering, Architecture, TPMO, Operations, and business leaders to resolve delivery issues, clarify ownership, improve planning quality, and strengthen cross‑functional technical execution.

Job description

Lumen is seeking a Manager of Technical Program Management to lead TPMs, RTEs, and Sr. RTEs within its SDLC, driving consistent standards, coaching, and measurable outcomes across complex programs.

You will partner with Product, Engineering, Architecture, and TPMO to ensure delivery aligns with business priorities and roadmaps. This remote role supports teams nationwide, focusing on governance, transparency, risk management, and continuous improvement to optimize ART execution and deliver