Remote Guest Recognition & Experience Lead

Orlando-Informer; Orlando (FL); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Unlimited paid time off

6% 401(k)

Job summary

Orlando Informer is seeking a Guest Recognition Manager to own our guest-recognition program, shaping strategy, standards, and memorable moments for luxury guests. The role emphasizes emotional intelligence, discretion, and proactive outreach to personalize experiences during Meetup weekends and beyond.

You’ll collaborate across teams, manage budgets, and build scalable processes to recognize returning guests, celebrate milestones, and turn ordinary moments into lasting memories in a

Qualifications

• Four or more years of experience in luxury hospitality, guest relations, or high-touch service environments.
• Experience owning a guest-facing program, initiative, or area of responsibility.
• Experience managing budgets, vendors, projects, or complex experience details.
• Exceptional emotional intelligence, empathy, discretion, and interpersonal judgment.
• Excellent written and verbal communication skills.
• Strong project-management skills and close attention to detail.
• Ability to manage multiple guest experiences, deadlines, and priorities simultaneously.

Responsibilities

• Own and refine Orlando Informer’s guest-recognition strategy, standards, and practices.
• Develop a thoughtful, consistent approach to recognizing returning guests and meaningful occasions.
• Build processes to identify recognition opportunities and share guest insights across teams.
• Create scalable ways to deliver personalized hospitality as the community grows.
• Establish guidelines for guest recognition, budgeting, privacy, documentation, and follow-up.
• Define success metrics and evaluate the program’s impact on guest sentiment and loyalty.
• Collaborate with leadership to share program performance and insights across the company.
• Stay informed about hospitality and guest-experience design trends to inform initiatives.

Skills

Luxury hospitality

Guest program ownership

Budget management

Emotional intelligence

Project management

Communication skills

Independent judgment

Multitasking

Education

High school diploma or GED

Hospitality/Event/Marketing degree preferred

Job description

Orlando Informer is seeking a Guest Recognition Manager to own our guest-recognition program, shaping strategy, standards, and memorable moments for luxury guests. The role emphasizes emotional intelligence, discretion, and proactive outreach to personalize experiences during Meetup weekends and beyond.

You’ll collaborate across teams, manage budgets, and build scalable processes to recognize returning guests, celebrate milestones, and turn ordinary moments into lasting memories in a