Remote-First Guest Experience Specialist

Orlando Informer; Orlando (FL); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Vision, Dental, Life Insurance

6% 401(k) match

Orlando theme-park access

10 paid holidays

Unlimited paid time off

Job summary

Orlando Informer is seeking a guest-service professional to ensure exceptional experiences for visitors and readers. You will support guests from planning through post-visit concerns across multiple channels, maintaining empathy, clear communication, and brand-aligned interactions.

This remote-first role requires Florida residency and availability across weekends. The position includes comprehensive benefits and opportunities to contribute across the business.

Qualifications

• At least two years of direct guest-service experience.
• Experience with a nationally recognized customer-service brand preferred.
• Strong written and verbal communication skills.
• Empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns.
• Knowledge and passion for Central Florida’s theme parks.
• High school diploma or GED; degree preferred.

Responsibilities

• Answer questions, provide guidance, and resolve guest concerns related to Meetup, tickets, and hotel bookings.
• Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.
• Anticipate potential guest service issues and address them before they become problems.
• Develop and execute thoughtful surprise-and-delight opportunities.
• Provide personalized communication and experiences that show guests they are known and valued.
• Identify opportunities to improve internal processes and guest-facing resources.
• Moderate and engage with our social-media communities, reinforcing our brand.
• Collaborate across the company and take on other responsibilities as needed.

Skills

Guest service

Communication skills

Empathy

Attention to detail

Organizational skills

Time management

Multichannel support

Education

High school diploma or GED

Hospitality/English/Marketing degree preferred

Job description

Orlando Informer is seeking a guest-service professional to ensure exceptional experiences for visitors and readers. You will support guests from planning through post-visit concerns across multiple channels, maintaining empathy, clear communication, and brand-aligned interactions.

This remote-first role requires Florida residency and availability across weekends. The position includes comprehensive benefits and opportunities to contribute across the business.