Remote Groups Coordinator - Travel Operations

Rev-Agency; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Remote work options

401(k) with employer match

Job summary

Avoya Travel is seeking a Groups Coordinator for a 100% remote role in the US, supporting the Groups Department with bookings, records, and vendor communications. You’ll ensure accurate documentation, monitor deadlines, and help maximize revenue opportunities for our independent agencies and supplier partners.

The ideal candidate is highly organized, detail-focused, and customer-oriented, capable of navigating multiple systems while maintaining a high level of accuracy in a fast-paced travel

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Customer-focused mindset and problem-solving abilities.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams).
• Ability to work independently in a remote environment with accountability.
• Strong analytical, financial tracking, and recordkeeping skills.

Responsibilities

• Serve as a primary point of contact for the Group Department, providing timely support to independent agencies, vendors, and internal teams.
• Review and update group travel records to ensure bookings, pricing, commissions, and payments align with vendor invoices.
• Request and manage vendor invoices, confirmations, and reports through supplier portals or direct communication.
• Monitor vendor notifications and invoices; communicate updates and deadlines to Groups team or agencies.
• Track vendor deadlines related to payments and required actions to support policy and reduce issues.
• Manage the shared group support inbox and respond to routine inquiries, escalating complex issues.
• Manage bookings by reviewing combinability and vendor policies to maximize inventory and revenue.
• Identify potential new group opportunities and recommend revenue strategies.
• Foster positive relationships with vendors and independent agencies through professional communication.
• Assist with group creation, booking review, and maintenance of group data and itineraries.
• Collaborate with leadership to communicate policy changes and improvement recommendations.
• Maintain expertise in Avoya Group Policies and vendor group policies.

Skills

Excellent organization

Attention to detail

Written & verbal communication

Customer-focused mindset

MS Office proficiency

Independent remote work

Analytical & financial tracking

Tools

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

Avoya Travel is seeking a Groups Coordinator for a 100% remote role in the US, supporting the Groups Department with bookings, records, and vendor communications. You’ll ensure accurate documentation, monitor deadlines, and help maximize revenue opportunities for our independent agencies and supplier partners.

The ideal candidate is highly organized, detail-focused, and customer-oriented, capable of navigating multiple systems while maintaining a high level of accuracy in a fast-paced travel