Remote Group Travel Specialist — Amadeus/Sabre Expert

directtravel; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Direct Travel seeks a senior travel professional to coordinate domestic and international air, hotel, and ground transportation for clients. This fully remote role requires Amadeus and Apollo proficiency and a minimum of five years of corporate travel experience, including group or air fare knowledge, with strong customer service and communication skills.

Responsibilities include policy compliance, account support, and following procedures while maintaining high productivity and accurate data

Qualifications

• Minimum 5 years of corporate consultant experience.
• Industry knowledge in travel management and corporate travel.
• Proficiency in one or more CRS systems.
• Ability to meet and exceed performance standards.
• Excellent customer service skills required.
• Excellent verbal and written communication skills required.
• Knowledge of Outlook and basic Microsoft Office.
• Airline contract knowledge.
• Group travel experience preferred.

Responsibilities

• Completes domestic and international air, hotel, and ground transportation arrangements.
• Supports one or more accounts.
• Operates within detailed procedures.
• Interacts with travelers or travel arranger and provides first-level support for customer service and technical issues.
• Ensures compliance with a client’s travel policy while utilizing DT preferred vendors.
• Adheres to DT standards in delivering customer service including telephone and email etiquette.
• Follows company standards regarding procedures, tools, productivity, and attendance.
• Attends staff and training meetings; may require office presence when home-based.
• Maintains a favorable working relationship with all employees to foster a cooperative environment.
• Performs other duties such as air analysis completion and flight monitoring if requested.

Skills

Customer service

Verbal & written communication

Multitasking

Microsoft Excel

Outlook

Problem solving

Tools

Amadeus

Apollo

Sabre

Job description

Direct Travel seeks a senior travel professional to coordinate domestic and international air, hotel, and ground transportation for clients. This fully remote role requires Amadeus and Apollo proficiency and a minimum of five years of corporate travel experience, including group or air fare knowledge, with strong customer service and communication skills.

Responsibilities include policy compliance, account support, and following procedures while maintaining high productivity and accurate data