Remote Global Travel Operations Coordinator

Educational Travel Adventures; New Jersey; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K Retirement Plan with ETA matching

10 paid holidays

10 paid vacation days

3 paid sick days

2 paid floating holidays

Job summary

Educational Travel Adventures seeks a full-time remote travel coordinator based in the Northeast to support group itineraries, hotel and restaurant bookings, and performance-venue arrangements for student groups.

You will collaborate with the sales team, handle inquiries, and participate in biannual gatherings in New Jersey; onboarding includes a familiarization tour of ETA trips.

Qualifications

• Must have at least 2 years of experience in the group travel industry.
• Familiarity with international travel destinations throughout Europe (Italy, Spain, France and the UK).
• Comfortable communicating with non-native English speakers.
• Able to work flexible hours for European time zones.
• Comfortable with basic arithmetic for currency calculations.
• Proficient with computer reservation systems and office tools (Word, Excel, Google Suite).
• Ability to work independently and in a team.
• Motivated to learn and adapt.
• Strong time management and organizational skills.
• Strong negotiating skills.
• Detail-oriented with good memory.
• Problem-solving ability and positive attitude.
• Excellent written and verbal English skills.
• Adaptable and collaborative, with a good sense of humor.

Responsibilities

• Review travel itineraries and add specific timing so reservations for sightseeing can be made.
• Make group hotel reservations, source quality hotels, negotiate room rates, review contracts.
• Arrange restaurant reservations, select group menus, and negotiate pricing.
• Make reservations for sightseeing attractions.
• Research and secure performance venues for student ensembles.
• Interact with sales team to provide information for quotes.
• Answer general customer service calls and chats.

Skills

Group travel experience

Multicultural communication

European time zone coordination

Currency calculations

CRS software proficiency

Word, Excel, Google Suite

Independent and team worker

Time management

Negotiation skills

Problem solving

Written and spoken English

Adaptability and humor

Tools

CRS software

Word

Excel

Google Workspace

Job description

About the job

Educational Travel Adventures (ETA) has been providing unique learning and performance opportunities for students since 1991. As a leader in educational travel, ETA offers customized tours for groups of twenty or more in destinations throughout the United States and around the world. Our team works together to ensure each program is an unforgettable experience for the students. Learn more at etadventures.com.

Responsibilities include, but are not limited to:

• Reviewing travel itineraries created by our sales team and adding specific timing so that reservations for sightseeing activities can be made
• Making group hotel reservations, including sourcing quality hotels, negotiating room rates, and reviewing hotel contracts
• Arranging restaurant reservations by identifying suitable restaurants, selecting group menus, and negotiating pricing
• Making reservations for various sightseeing attractions.
• Researching and securing performance venues for student choirs, bands and orchestras that will perform as part of their trip
• Interact with our sales team to provide information about hotels, restaurants, attractions and performance opportunities that they can use in preparing quotes for prospective groups
• Answering general customer service phone calls and chat sessions from our website

Required Qualifications:

• Must have at least 2 years of experience in the group travel industry
• Knowledge and familiarity with international travel destinations throughout Europe – Italy, Spain, France and the UK are our most popular destinations
• Comfortable communicating with people who are non-native English speakers
• Able to be flexible about working hours when communication with people in European time zones is necessary
• Must be comfortable with basic arithmetic for calculating prices in various currencies
• Must be tech-savvy and comfortable working within a computer reservation system as well as using Word, Excel, and Google Suite
• Ability to successfully work independently and within a team
• Highly motivated and a willingness to learn
• Great time management skills
• Strong negotiating skills
• Must be detail-oriented and have a sharp memory
• Ability to problem-solve quickly
• Excellent written and verbal English skills
• Adaptable, flexible, and ready to help wherever needed
• Good sense of humor and a positive attitude

Compensation and Benefits

• Annual salary: Negotiable based upon experience
• Health, dental, and vision insurance (85% of the monthly cost covered by ETA)
• 401K Retirement Plan with ETA matching 4% of employee contributions
• 10 paid holidays (Martin Luther King, Jr. Day, Presidentsʼ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Juneteenth, Christmas Day, New Yearʼs Day )
• December 26th through 31st (during this week after Christmas employees must check email, voicemail, and respond to co-worker inquiries.)
• 10 paid vacation days
• 3 paid sick days
• 2 paid floating holidays

Work Description

The work is full-time and remote with a requirement to work in the office at least one days per week in central New Jersey. The role typically works 9:00 am to 5:00 pm Eastern Standard Time Monday through Friday but often involves calls outside of those hours to accommodate clients. You will be provided electronic equipment to use for work.

There are typically two company wide employee gatherings per year, often in New Jersey (Freehold, NJ is where the companyʼs central office is located) or nearby. One of these gatherings usually takes place in August, and the other usually in early December. The company covers travel expenses for these gatherings and attendance is mandatory.

Part of onboarding includes attending a familiarization tour – going on one of the ETA trips as a ride along to get familiar with ETAʼs product.