Remote Global Dangerous Goods Compliance Manager

Amazon Inc.; Seattle (WA); Remote; USD 140,000 - 190,000; Full time

Job summary

Amazon is seeking a Compliance Manager for Dangerous Goods within Global Solutions and Risk Compliance (GSRC). The role leads a team of up to 20 in ORC/GSRC, ensuring regulatory compliance for dangerous goods, import/export, and product listings across worldwide marketplaces.

The position involves cross-geo collaboration, KPI-driven performance, and escalation management. The candidate will guide SMEs and ICs, develop coaching plans, and drive process improvements while maintaining high safety

Qualifications

• Bachelor's degree in any field of study.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Minimum 4 years in managing people, interacting with customers or stakeholders.
• Minimum 2 years in independently managing a function.
• Responsible for performance and development of a downstream team of at least 15 to 20 people in operations.
• Excellent written and verbal communication skills in English.

Responsibilities

• Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand.
• Contributes to goal settings for direct team members in lines with process goals.
• Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews.
• Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required.
• Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams.
• Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance.
• Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers.
• Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary.
• Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders.
• Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity.
• Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.

Skills

Analytical skills

Attention to detail

Effective communication

English proficiency

Education

Bachelor's degree

Job description

Amazon is seeking a Compliance Manager for Dangerous Goods within Global Solutions and Risk Compliance (GSRC). The role leads a team of up to 20 in ORC/GSRC, ensuring regulatory compliance for dangerous goods, import/export, and product listings across worldwide marketplaces.

The position involves cross-geo collaboration, KPI-driven performance, and escalation management. The candidate will guide SMEs and ICs, develop coaching plans, and drive process improvements while maintaining high safety