Remote Genesys Cloud CX Implementation Engineer

Voyage Advisory LLC; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to design, build, and optimize a federal client’s contact center platform. This remote US role may require up to 20% travel to Buffalo, NY and involves hands-on configuration in Genesys Cloud CX and Amazon Connect.

You will gather requirements, lead stakeholder discussions, and translate business needs into scalable solutions while balancing technical execution with strong client-facing

Qualifications

• 3–5+ years of hands-on experience with Genesys Cloud CX.
• Experience building/configuring solutions directly in Genesys Cloud CX.
• Experience with IVR/IVA, including AI-driven or speech-enabled solutions.
• Strong ability to gather requirements and work directly with clients/stakeholders.
• Demonstrated ability to balance technical execution with client-facing communication.
• Comfortable leading meetings, asking the right questions, and translating needs into action.
• U.S. Citizenship or authorization to work in the U.S. without sponsorship.
• Ability to pass a federal background check.

Responsibilities

• Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
• Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
• Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
• Translate business requirements into technical designs and implement within the platform
• Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
• Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
• Collaborate with cross-functional teams to ensure scalable, maintainable solutions

Skills

Genesys Cloud CX

IVR/IVA design

Requirements gathering

Client-facing communication

Tools

Genesys Cloud CX

Amazon Connect

Job description

Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to design, build, and optimize a federal client’s contact center platform. This remote US role may require up to 20% travel to Buffalo, NY and involves hands-on configuration in Genesys Cloud CX and Amazon Connect.

You will gather requirements, lead stakeholder discussions, and translate business needs into scalable solutions while balancing technical execution with strong client-facing