Remote General Application

Roseboro Holdings; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

100% Remote Work

Work/Life Balance

401k and Company Match

Professional Development

No Micromanagement

Be Heard

Great Team Culture

Job summary

Roseboro Holdings is seeking a seasoned client relationship professional to build long-term partnerships and manage comprehensive account care. You will maintain client records, coordinate with internal teams on strategic marketing plans, and ensure KPIs are met while expanding opportunities through upsell and renewals.

Ideal candidates have 5+ years in customer service, excellent communication, and strong analytical skills.

Qualifications

• 5+ years of professional experience in a customer service role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Good attention to detail and organizational skills.
• Bachelor’s degree in business, communications, or a related field.
• Master’s degree preferred in a related field.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.

Responsibilities

• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with the internal team to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings.
• Take inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
• Meet regularly with other members of the team to discuss progress and find new ways to improve business.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the executive team regularly.
• Occasional paid travel to events and clients; if travel isn’t possible, the application will still be considered.

Skills

Customer service experience

Multitasking

Written and verbal communication

Attention to detail

Organizational skills

Education

Bachelor’s degree in business or related field

Master’s degree preferred

Job description

Objectives

• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with the internal team to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the executive team regularly
• Occasional paid travel to events and clients- don't worry, if you can't travel, just let us know during your interview and we will still consider your application

Skills and Qualifications

• 5+ years of professional experience in a customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills

Preferred Qualifications

• Bachelor’s degree in business, communications, or a related field.
• Master’s degree preferred in a related field
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.

Benefits and Perks

We are a small team that continues to grow. As we grow, we are looking forward to adding more benefits that will support our team. Currently, we offer:

• 100% Remote Work: We believe and trust inour employees and give them the opportunity to work from wherever they see fit... the beach, coffee shop, home office... go for it! As long as you have stable internet, it doesn't matter to us!
• Work/Life Balance: We have families too!
• 401k and Company Match: Offered 6 months after yourstart date
• Professional Development: You've invested in us and we want to invest in our team! Let us know your interests and goals and let's make them happen!
• No Micromanagement: Need we say more? We are all adults and expect our team to communicate well and meet deadlines.
• Be Heard: Did wemention we are growing? Be a part of a team where you can help build processes and set the foundation for our future. Have an idea to improve experiences? Let us know, we'd be happy to hear your ideas!
• Last, but certainly not least... GREAT TEAM CULTURE: Our clients are important, and our team is even more important. Without our team, we can't provide top-notch, white glove service to our clients. We appreciate you, and we care!

Roseboro Holdings is an equal opportunity employer and committed to diversity, equity, and inclusion among its staff. The firm strongly encourages candidates from diverse backgrounds to apply and will hire based on the qualifications of the candidate without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status.